1. Information We Collect

Depending on your interaction with Blanc Health, we may collect various categories of information.

Personal Information

This may include:

• Full name

• Date of birth

• Email address

• Telephone number

• Mailing address

• Emergency contact information

• Government issued identification where legally required

• Preferred communication methods

Appointment Information

Including:

• Appointment history

• Requested services

• Consultation requests

• Scheduling preferences

• Membership status

• Purchase history

Payment Information

Payments are processed through authorized third party payment processors.

Blanc Health does not intentionally store complete payment card numbers or payment security codes.

Payment providers may collect payment information in accordance with their own privacy policies and applicable legal requirements.

Medical Information

Where necessary to safely provide medical or aesthetic services, Blanc Health may collect information including:

• Medical history

• Allergies

• Current medications

• Previous cosmetic procedures

• Skin assessments

• Treatment notes

• Consent forms

• Clinical photographs

• Follow up documentation

• Other information reasonably necessary for treatment planning.

Medical information is collected only as necessary for treatment, patient safety, operational purposes, legal compliance, or other purposes permitted by applicable law.

Website Information

When visiting our Website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on the Website

• Referral source

• General geographic location based on IP address

• Cookies and similar technologies

2. How We Use Information

Blanc Health may use information to:

• schedule appointments;

• provide requested services;

• document consultations and treatments;

• communicate regarding appointments;

• process payments;

• administer memberships;

• fulfill product orders;

• improve customer service;

• personalize your experience;

• improve our Website;

• analyze Website performance;

• detect fraud or security incidents;

• comply with legal obligations;

• protect Blanc Health's legal rights;

• conduct internal quality assurance and business operations.

3. Marketing Communications

Where permitted by applicable law, Blanc Health may send:

• appointment reminders;

• newsletters;

• promotional emails;

• SMS messages;

• special offers;

• membership updates;

• educational information;

• invitations to events.

Marketing communications are sent only where permitted by law or with appropriate consent.

You may opt out of promotional communications at any time by:

• selecting "unsubscribe" in marketing emails;

• replying "STOP" to SMS messages where available;

• contacting Blanc Health directly.

Even if you opt out of marketing communications, Blanc Health may continue to send non promotional communications relating to:

• appointments;

• billing;

• treatment follow up;

• safety notifications;

• legal notices;

• operational updates.

4. SMS Communications

If you voluntarily provide your mobile telephone number, Blanc Health may send text messages regarding appointments, scheduling, account information, promotions (where permitted), and other communications relating to your relationship with Blanc Health.

Message frequency may vary.

Message and data rates may apply.

Consent to receive marketing text messages is not required as a condition of purchasing any products or services.

You may withdraw consent at any time by following the opt out instructions included in the message.

5. How We Share Information

Blanc Health does not sell personal information to third parties.

Information may be shared only when reasonably necessary for legitimate business purposes, including with:

• licensed healthcare providers;

• authorized employees;

• payment processors;

• appointment scheduling platforms;

• cloud hosting providers;

• customer relationship management providers;

• information technology vendors;

• cybersecurity providers;

• accounting professionals;

• legal counsel;

• insurance carriers;

• governmental authorities where required by law.

Third party service providers are expected to use personal information only for authorized purposes and in accordance with applicable legal obligations.

6. Healthcare Information

Certain services offered by Blanc Health constitute medical services under applicable law.

Information collected in connection with medical evaluations or treatment may constitute Protected Health Information ("PHI") as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), where applicable.

Where Blanc Health or its affiliated healthcare providers are subject to HIPAA with respect to particular information, the collection, use, disclosure, and protection of PHI are governed by applicable federal law and our separate Notice of Privacy Practices, which should be reviewed together with this Privacy Policy.

Nothing in this Privacy Policy limits any rights provided under applicable HIPAA regulations.

7. New York Privacy & Data Security

Blanc Health is committed to protecting personal information in accordance with applicable federal and New York laws.

Consistent with the requirements of the New York SHIELD Act and other applicable laws, Blanc Health maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, or destruction.

If Blanc Health becomes aware of a data security incident involving personal information that requires notification under applicable law, affected individuals will be notified in accordance with applicable legal requirements.

8. Cookies & Similar Technologies

Our Website uses cookies and similar technologies to:

• improve Website functionality;

• remember user preferences;

• analyze Website traffic;

• measure marketing effectiveness;

• enhance security;

• personalize user experience.

Certain cookies are necessary for proper Website operation.

Additional information regarding cookies and your available choices is provided in our separate Cookie Policy.

9. Data Retention

Blanc Health retains personal information only for as long as reasonably necessary to:

• provide requested services;

• maintain accurate business and medical records;

• comply with applicable federal, state, and local laws;

• satisfy professional licensing and record retention requirements;

• resolve disputes;

• enforce contractual obligations; and

• protect the legal rights of Blanc Health and its patients.

Medical records may be retained for the period required under applicable federal and New York laws and professional record retention requirements. Different categories of information may be retained for different periods depending upon legal, regulatory, operational, or clinical requirements.

When information is no longer required to be retained, Blanc Health will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of such information in accordance with applicable law.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• request access to certain personal information maintained by Blanc Health;

• request correction of inaccurate or incomplete information;

• request deletion of certain personal information where legally permitted;

• request limitations on certain uses or disclosures of information;

• withdraw consent where processing is based upon consent;

• request information regarding certain disclosures where applicable under law.

Certain requests may be denied or limited where Blanc Health is legally required or permitted to retain information, including but not limited to medical record retention requirements, legal obligations, fraud prevention, public health requirements, or ongoing business operations.

Requests may require verification of identity before processing.

11. Medical Photography & Facial Imaging

Blanc Health may collect photographs, facial images, or other visual documentation as part of medical evaluation, treatment planning, clinical documentation, quality assurance, or follow-up care.

Such images may include before-and-after treatment photographs, skin analysis imaging, or other diagnostic imaging technologies used in connection with aesthetic or medical services.

Photographs and facial imaging obtained for clinical purposes become part of the patient's treatment record where applicable.

Blanc Health will not use identifiable photographs, videos, testimonials, or similar materials for advertising, promotional, educational, or social media purposes without the individual's separate written authorization, except where otherwise permitted by applicable law.

Withdrawal of marketing authorization does not require Blanc Health to remove materials already lawfully published prior to receipt of such withdrawal, unless otherwise required by law.

12. Data Security

Blanc Health maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include administrative policies, staff training, encryption where appropriate, password protection, access controls, secure hosting environments, vendor management practices, and other commercially reasonable safeguards.

While Blanc Health takes reasonable measures to safeguard information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, Blanc Health cannot guarantee absolute security of information transmitted electronically.

13. Data Breach Notification

If Blanc Health becomes aware of a security incident involving personal information requiring notification under applicable federal or New York law, Blanc Health will provide notification in accordance with applicable legal requirements.

Nothing contained in this Privacy Policy shall be interpreted as creating obligations beyond those imposed by applicable law.

14. Children's Privacy

This Website is intended for individuals who are at least thirteen (13) years of age.

Blanc Health does not knowingly collect personal information directly from children through this Website in violation of applicable law.

Medical services provided to minors, where legally permitted, require the authorization of a parent, legal guardian, or other legally authorized representative unless otherwise permitted by applicable law.

If Blanc Health becomes aware that information has been collected contrary to applicable law, reasonable steps will be taken to delete such information where appropriate.

15. Third-Party Websites

Our Website may contain links to third-party websites, booking platforms, payment processors, social media platforms, or other external services.

Blanc Health does not own or control these third-party services and is not responsible for their privacy practices, security measures, content, or availability.

Users should review the privacy policies of any third-party websites before providing personal information.

16. International Users

Blanc Health is located in the United States.

If you access our Website from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

By using our Website, you consent to such transfer where permitted by applicable law.

17. Electronic Communications

Communications submitted through email, website forms, SMS messages, social media, or other electronic methods may not always be secure.

You should avoid transmitting highly sensitive or urgent medical information through electronic communications unless specifically instructed to do so.

Electronic communications should not be relied upon for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

18. Artificial Intelligence & Website Technology

Blanc Health may utilize automated technologies, analytics tools, or artificial intelligence to improve customer service, appointment scheduling, operational efficiency, website functionality, or communication.

Such technologies are used to support, but not replace, appropriate professional judgment in the delivery of medical services.

Medical decisions are made by appropriately licensed healthcare professionals where required by law.

19. Changes to this Privacy Policy

Blanc Health reserves the right to revise this Privacy Policy from time to time.

Updated versions become effective upon posting to our Website unless otherwise required by applicable law.

The "Effective Date" at the beginning of this Privacy Policy indicates when the most recent revision became effective.

Your continued use of the Website following publication of any revised Privacy Policy constitutes your acknowledgment of the updated Privacy Policy.

20. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or Blanc Health's privacy practices, please contact:

Blanc Health
103 Reade Street
New York, NY 10013

Email: info@blanc.health 

Website: www.blanc.health